Buy Now Pay Later

Bill Management

• Who processes the refund if my order is cancelled?
• Why hasn’t my bill been updated after my order was cancelled or refunded?
• My item has not arrived, but the bill has already appeared. What should I do?
• What payment methods are accepted?
• Can I make an early repayment?
• What happens when I make a late payment?

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About Atome Paylater

• What is Atome Paylater?
• What are the requirements to use Atome PayLater?
• What is the minimum transaction amount to use Atome PayLater?
• Where can I use Atome PayLater?
• How can I contact Atome Finance Indonesia?

Managing Account

• Why is my account being rejected/suspended? Why can't I make a purchase?
• How do I change the mobile number for my account?
• How do I change the name for my account?
• How do I close my account?

Security & Safety

• Why does Atome Finance Indonesia collect my personal information?
• How is my personal information protected?
• My phone was lost or stolen. What should I do if someone tries to use my account?
• Is Atome Finance Indonesia regulated by OJK?

Fees

• What are Service Fees and Payment Fees, and how much are they?